Most security door warranties cover the coating, the lock and the parts. If a burglar actually breaks through the door, that is usually not covered.
Delux AlutechDoor carries a Lifetime 1-to-1 Repair or Replace Warranty on its Premium, Classic and Flex series. If a burglar breaks in through the door, Delux will repair or replace it, depending on the damage, including installation.
Here is what that covers, what it does not, and what to do if it happens.
Key Takeaways
- A standard security door warranty covers normal wear on the coating, lock and parts, and usually excludes damage from a forced break-in.
- Delux AlutechDoor’s Premium, Classic and Flex series carry a Lifetime 1-to-1 Repair or Replace Warranty: if a burglar breaks in through the door, Delux will repair or replace it, including installation.
- The Basic series is not covered by the 1-to-1 warranty.
- A claim needs photos of the breached door showing the Delux logo, a police report, and CCTV footage if available.
- The warranty covers the door and its installation, not items taken in the break-in, and excludes glass design panels.
- Before buying any security door, ask the supplier one question: what do you do if someone gets through it?
Table of Contents
- What Does a Standard Security Door Warranty Cover?
- What Kinds of Break-In Protection Are There?
- What Does the Delux 1-to-1 Repair or Replace Warranty Cover?
- Which Series Are Covered?
- What Do You Need to Make a Claim?
- What Is Not Covered?
- What Should You Do If It Happens?
- How Is a Door Warranty Different From Home Insurance?
- What Other Warranty Does a Delux Security Door Carry?
- Why Can Delux Offer This?
- What Should You Ask Before You Buy?
- Want to See the Door for Yourself?
- FAQs
What Does a Standard Security Door Warranty Cover?
Most security door warranties are split into separate parts:
- Coating — fading and peeling
- Lock — the cylinder and bolts failing under normal use
- Parts — hinges, handles and accessories
- Installation labour — usually the first year
All of these cover damage from normal use. When someone forces a door open with tools, that is damage from external force, and it usually falls outside the warranty.
Yet that moment is exactly why most homeowners buy a security door in the first place.
What Kinds of Break-In Protection Are There?
Three kinds of cover sound similar but protect very different things:
| Type | What it covers | What to check |
|---|---|---|
| Standard warranty | Normal wear on coating, lock and parts | Usually excludes a forced break-in |
| Burglary insurance | Stolen belongings, up to a payout limit | The limit, the proof required, how long it lasts |
| Repair or replace warranty | The door itself after a break-in | Which series qualify, whether installation is included |
None of them is automatically better. It depends on what matters most to you.
What matters is that the conditions are written down, not just promised.
When comparing suppliers, ask which of these they actually offer. A standard warranty on its own leaves the break-in itself uncovered, while burglary insurance and a repair or replace warranty protect different things: one the belongings, the other the door.
What Does the Delux 1-to-1 Repair or Replace Warranty Cover?
If a burglar breaks in through a Delux AlutechDoor, Delux will repair or replace the damaged door or parts, depending on the damage, including installation.
“1-to-1” means like for like: the door is restored to the same colour and design it had before.
If a replacement is needed, a slight difference in shade between the new and existing finish can occur even in the same colour. This is normal.
Which Series Are Covered?
| Series | 1-to-1 Repair or Replace Warranty |
|---|---|
| Premium | ✅ |
| Classic | ✅ |
| Flex | ✅ |
| Basic | ❌ |
Flex is the version that fits over an existing opening without hacking, and carries the same warranty as Premium and Classic.
If you are choosing between series, the 1-to-1 warranty is one of the clearest differences between Basic and the higher series.
What Do You Need to Make a Claim?
- Photos of the breached door, with the Delux logo visible
- A police report
- CCTV footage, if you have it
What Is Not Covered?
The conditions are published so there are no surprises at claim time:
- The Basic series is not covered.
- Failed attempts. If the door was not actually breached, dents or scratches from a failed attempt are not covered.
- Belongings. The warranty covers the door and its installation, not items taken in the break-in.
- Glass design panels are excluded.
- A second claim. One claim can be made within the warranty.
The failed-attempt exclusion follows a simple logic: if the door held, it did the job it was built for.
What Should You Do If It Happens?
Acting quickly keeps the claim simple:
- Report the break-in to the police and get a police report.
- Photograph the breached door with the Delux logo visible, and keep any CCTV footage.
- Contact Delux straight away, through your sales consultant or Delux customer service.
If you have home contents insurance, notify your insurer as well, since the door warranty does not cover belongings.
A real DELUX customer story: why this homeowner chose DELUX to keep the family protected.
How Is a Door Warranty Different From Home Insurance?
The two cover different things, and many homeowners benefit from having both.
- A door warranty covers the door itself. It comes from the door supplier and is tied to that product.
- Home contents insurance covers belongings inside the house, such as electronics and jewellery, up to the policy limit. It comes from an insurer and has its own claim conditions.
After a break-in, the door warranty restores your first line of defence, while insurance helps replace what was taken. Check your policy for the proof it needs, since a police report is usually required for both.
What Other Warranty Does a Delux Security Door Carry?
Alongside the 1-to-1 warranty, Delux AlutechDoor carries a standard warranty on each component:
| Component | Warranty |
|---|---|
| Powder coating | 10 years |
| Door lock | 5 years (excluding the small inner door’s lock on door-in-door designs) |
| Parts and accessories | 2 years |
| Digital lock | 2 years |
Reading a warranty by component tells you far more than a single headline number. For how warranty and specifications affect the quotation, see our guide to safety door prices in Malaysia.
Why Can Delux Offer This?
A promise to act after a break-in only makes sense if the door is hard to break through in the first place:
- Up to 14 stainless steel lock bolts, spread across the top, middle and bottom of the lock edge on Classic and Premium.
- Double C Lock: two hook bolts wrap from the door into the frame and back, so prying pulls them tighter.
- Hinge-side protection against the door being lifted off or removed from its hinges.
- 3mm aluminium leaf and frame on Premium; 2mm on Classic and Basic.
- Alubotic anti break-in clamping holds the perforated sheet firmly against prying.
- Keys can only be duplicated by a specialist locksmith.
- Tested to 50,000 open-and-close cycles, so the locking system is built for daily use over many years.
For why the number and position of bolts matter, see how many lock points a security door needs.
What Should You Ask Before You Buy?
Whichever door you choose, put these to every supplier:
- If someone breaks through the door, what do you do?
- Is that written on the warranty card?
- Which series does it apply to, and which does it not?
- What proof do you need for a claim?
- Is installation included?
Answers that are clear, and written down, are the ones that count. If you are still deciding whether you need a security door at all, see how a security door compares with a grill door.
Want to See the Door for Yourself?
Visit a Delux showroom to try the 14 lock bolts and Double C Lock yourself, and read the warranty card in full before you decide. You can also arrange a site measurement for your entrance.
FAQs
1. Does a security door warranty cover a break-in?
Most security door warranties cover only normal wear on the coating, lock and parts, and exclude a forced break-in. Delux AlutechDoor’s Premium, Classic and Flex series carry a Lifetime 1-to-1 Repair or Replace Warranty: if a burglar breaks in through the door, Delux will repair or replace it, including installation.
2. Does the 1-to-1 warranty cover stolen belongings?
No. It covers the door and its installation only. Belongings taken in a break-in fall under home contents insurance, which is a separate policy from an insurer.
3. Do all Delux security doors have the 1-to-1 warranty?
No. It applies to the Premium, Classic and Flex series. The Basic series is not covered, so if the warranty matters to you, choose one of the higher series.
4. Does the warranty still apply if I sell my house?
The warranty remains, but it is registered to the original purchaser. If a claim is needed, it should generally be made by the original homeowner contacting Delux.
5. How much does a security door with a break-in warranty cost in Malaysia?
A supplied and installed security door generally runs from around RM1,500 to over RM30,000. The Delux AlutechDoor Basic series starts from around RM3,700; the Premium and Classic series, which carry the 1-to-1 warranty, are priced by size and design. See our full breakdown of security door prices in Malaysia.
6. How long is the lock warranty on a Delux security door?
Five years. On door-in-door designs, the lock on the small inner door is not included in the lock warranty.
Related Articles
→ How Many Lock Points Does a Security Door Need in Malaysia?
→ Safety Door Price in Malaysia: What You Are Actually Paying For
→ Security Door vs Grill Door vs Security Mesh: Which Is Better for Malaysian Homes?
