Return & Refund Policy

1. Deposit Payment

• In the event of cancellation, any refund of the customer’s deposit will be at the discretion of the company and may be subject to administration charges.

2. Returns

• As our items are supplied directly from the manufacturer or distributor, returns are generally not acceptable.

3. Defective Goods

• If goods/products delivered are found to be defective, we will first verify with our logistics provider to determine the cause of the defect.
• If the defect is confirmed to be our responsibility, a refund will be issued.

4. Non-Refundable Conditions

• No refund will be provided if the goods/products have been used, altered, or damaged by the customer.

5. Refund Timeline

• Once the goods/products have been inspected and confirmed as eligible for refund, the customer will receive the refund within 14 working days of confirmation.

For any enquiries or further assistance, you may:

Contact us at +603 8066 8804
Email to enquiry@staging.mydelux.com.my
Operation Hours: Mon – Sun, 10am to 6pm