Questions Frequently Asked by DELUX® Customers

Where can I view your auto gate, doors, and roofing samples?

To check the latest DELUX® auto gate, doors, and roofing designs, you can visit the DELUX® Showroom at:

S01 & S02,2nd Floor, IOI Mall,
Batu 9, Jalan Puchong,
Bandar Puchong Jaya,
47170 Puchong, Selangor.

The showroom is open every day between 10am and 10pm. You may also call +603 8074 9782.

For other locations, visit our Contact Page.

Do you have an overseas presence?

DELUX® Partners are available in various countries across ASEAN and Asia. Customers in Brunei Darussalam, Indonesia, and Singapore. To find out more about DELUX® Partners abroad, check out the Contact Us page.

How do you deliver your products overseas?

DELUX® products are carefully packed in a multi-layered packaging at one of two DELUX® fabrication plants in Malaysia. It will be delivered by sea to the destination country.

How long is your warranty period?

DELUX® customers enjoy a warranty of up to 10 years*. During those 10 years, DELUX® customer care team will be more than happy to provide support through the in-house team or local partners. DELUX® local partners are trained and guided with the best support and training to ensure overseas clients enjoy exceptional customer service experience.


*Terms & conditions apply.

Does DELUX® provide drawings before I place an order?

DELUX® customers receive a drawing of how the auto gate, door, and roofing looks on their homes before they confirm the order. Your order will only be accepted after you are fully satisfied with the drawing.

How long will the installation take?

Each installation varies according to the customers’ homes. During the on-site consultation, DELUX® advisors will advise homeowners on how long it would likely take. Before the installation starts, DELUX® Advisors will brief you on what would happen and how to prepare for a smooth and seamless process.

Who are DELUX® Auto Gates, Doors, and Roofing Systems for?

DELUX® customers are homeowners of landed properties in Malaysia and abroad who would like to elevate their homes into an outstanding environment.